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10-29-2006, 09:16 AM
GOOSE CHASE
by Robert Byron
It was supposed to be easy to build. Nothing was further from
the truth. The directions were ridiculously difficult to under-
stand, none of the parts lined up and just about everything
had to be forced into place. The kit was a nightmare to build
but finally, after several days, my son's swing set was complete.
The only things it needed were anchors to keep it from tipping
over while being used. Naturally, the anchors were not included
in the kit.
I ventured out to Home Depot, the hardware superstore, in
search of anchors. I asked someone in the "fasteners" section.
"They usually keep them over by the swing sets."
"Where would I find the swing sets?" I asked.
I think their over by lumber."
I journeyed past half of the store to the lumber section and
made a thorough examination of the area before coming to
the conclusion that the area was void of swing sets. I asked
another clerk, "I'm looking for swing set anchors. Do you know
where I might find them?"
"I think they keep them with the swing sets," was the reply.
"Okay, great. Can you point me in the direction of the swing
sets?"
"Sure. They're in the garden center."
I walked the full length of the store to the other side where
the garden center is located and found a sales person. "I'm
looking for swing set anchors."
"Check over by the swing sets."
"Where can I find the swing sets?"
"I'm not sure. We might be sold out of them. Try checking
with customer service."
"I traveled back to the center of the store to the customer
service desk. There were a half dozen people in line and the
service person was on the phone with another customer. Just
as soon as the service person would get off the phone, it would
ring again and she would answer it before helping anyone in
line. This had happened several times during the next fifteen
minutes when I decided to pull out my cell phone and dial the
number to Home Depot.
The phone rang, the service person answered. "Home Depot.
Can I help you?"
"Yes you can. I'm looking for swing set anchors," I said. "Do
you have any in stock?"
"Yes sir," said the woman standing ten feet away from me.
People began to notice what I was doing. "I believe we have
plenty of them left."
"Can you show me where they are? I have been all over this
store and everyone keeps sending me to a different department."
She looked up and realized with whom she was speaking." with
a look of surprise, she pointed at an aisle and said, their on
aisle twelve sir."
As I thanked her for her help, I noticed what the six other
people in line were doing. All of them were on their cell phones
waiting for customer service to answer.
by Robert Byron
It was supposed to be easy to build. Nothing was further from
the truth. The directions were ridiculously difficult to under-
stand, none of the parts lined up and just about everything
had to be forced into place. The kit was a nightmare to build
but finally, after several days, my son's swing set was complete.
The only things it needed were anchors to keep it from tipping
over while being used. Naturally, the anchors were not included
in the kit.
I ventured out to Home Depot, the hardware superstore, in
search of anchors. I asked someone in the "fasteners" section.
"They usually keep them over by the swing sets."
"Where would I find the swing sets?" I asked.
I think their over by lumber."
I journeyed past half of the store to the lumber section and
made a thorough examination of the area before coming to
the conclusion that the area was void of swing sets. I asked
another clerk, "I'm looking for swing set anchors. Do you know
where I might find them?"
"I think they keep them with the swing sets," was the reply.
"Okay, great. Can you point me in the direction of the swing
sets?"
"Sure. They're in the garden center."
I walked the full length of the store to the other side where
the garden center is located and found a sales person. "I'm
looking for swing set anchors."
"Check over by the swing sets."
"Where can I find the swing sets?"
"I'm not sure. We might be sold out of them. Try checking
with customer service."
"I traveled back to the center of the store to the customer
service desk. There were a half dozen people in line and the
service person was on the phone with another customer. Just
as soon as the service person would get off the phone, it would
ring again and she would answer it before helping anyone in
line. This had happened several times during the next fifteen
minutes when I decided to pull out my cell phone and dial the
number to Home Depot.
The phone rang, the service person answered. "Home Depot.
Can I help you?"
"Yes you can. I'm looking for swing set anchors," I said. "Do
you have any in stock?"
"Yes sir," said the woman standing ten feet away from me.
People began to notice what I was doing. "I believe we have
plenty of them left."
"Can you show me where they are? I have been all over this
store and everyone keeps sending me to a different department."
She looked up and realized with whom she was speaking." with
a look of surprise, she pointed at an aisle and said, their on
aisle twelve sir."
As I thanked her for her help, I noticed what the six other
people in line were doing. All of them were on their cell phones
waiting for customer service to answer.