Common Questions and Answers

[admin]

Common Questions and Answers



* Q: How do I find my way around in the chat room?
* A: Our chat room has several features including private conversations, icons for users, emoticons that enhance communication, ignore, redlining, and others. Chatters in the room and/or Chat Monitors will be glad to help you get acquainted with the features.



* Q: What do you talk about in the chat room?
* A: The conversations vary. All of life is affected by addiction and recovery. If people have something specific needs, questions, or concerns, our chatters are there to support, listen and share their experience, strength, and hope.



* Q: Are there recovery meetings in the chat room?
* A: Regularly scheduled meetings are conducted in the meeting rooms. Having said this, we encourage those who need immediate support via a meeting to express that need in the main chat room. Our experience is that chatters will support the need of individuals who ask for it. If an individual wishes to start a new meeting, or become a chair person for a meeting, they are encouraged to email management.



* Q: If I become uncomfortable with the conversation, or with what someone is saying to me, what do I do?
* A: You have several options available. We encourage you to address your discomfort in a constructive manner with the individual perceived as causing the discomfort. If you cannot do that with confidence, we suggest you contact a Chat Monitor by private conversation (if a Chat Monitor is in the chat room). If that option is not available, you can either “ignore� the chatter or “redflag� the chatter – both actions result in relief from reading the remarks of the person acted upon. If other actions do not result in satisfaction, note the time and date and email management at abuse@12steps.org with your concerns. Cafe Management will address the issue as appropriate.